Entertainment Forecasting & Decision Systems

Universal Studios

World of Harry Potter

Built forecasting models, dashboards, and operational decision systems in a live entertainment environment.

Challenge

Universal needed analytics systems to improve guest experience, staffing, supply chain, venue performance, and operational decision-making in a live entertainment environment.

Approach

Built forecasting models, dashboards, and operational tools connecting guest demand to staffing, food ordering, venue performance, and root-cause issue tracking. Systems included Tableau dashboards, demand forecasts, and workflow tools that replaced manual reporting.

Impact

Delivered multimillion-dollar operational impact, including demand forecasting and staffing optimization, dashboarding, and supply chain improvements. Work included $2M+ in incremental operational returns and $1.3M in first-year savings from Python-based attendance forecasting and staffing optimization models.

Selected slides

A closer look at the work

Universal slide comparing line schedule templates with the digital board.

Universal slide explaining the digital board communication tool.

Universal slide introducing line schedule templates.

Universal slide showing Venue 360 analysis for venue sales performance.

Universal slide describing food supply chain dashboarding.

Universal slide describing food forecasting for grab-and-go items.

Universal slide describing the food order issue tracking tool.

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